The moovez web app operates 24/7 all year round, so you can place an order any time. For delivery enquiries, our customer service team operates from 8am to 6pm daily, including public holidays.

Yes, of course! moovez can transport it all, from office documents to big bulky furniture, just refer to the vehicle specs page during the vehicle selection process. You will be able to find approximate sizing for each vehicle’s cargo space. Make sure to choose the vehicle that fits your delivery needs.

moovez delivery services go anywhere in Alberta at the moment. We will be expanding into other Canadian cities and provinces soon so keep an eye out for that.

Extremely valuable or highly fragile items (such as a wedding cake and crystal glassware) are not recommended for delivery on the platform. moovez does not want to be held responsible for ruining a wedding so we prefer items like that to be handled on your own.

Once an order has been placed for on-demand (immediate) delivery, your items will generally get picked up within 30 mins and then be transported immediately to the drop-off location. Delivery times depend on distance of delivery, road conditions and traffic.

Max dimensions for a car: 2.9 ft (L) x 3.9 ft (W) x 2.9 ft (H)
Examples of delivery: documents, parcels, flowers & in-store pickups

Max dimensions for a minivan: 5.9 ft (L) x 3.9 ft (W) x 3.6 ft (H)
Examples of delivery: small furniture, household items, sports equipment & smaller appliances

Max dimensions for a 6.5 ft pickup truck: 6.5 ft (L) x 6.5 ft (W) x 1.6 ft (H)
Examples of delivery: furniture, equipment, construction materials, waste & recycle items

Max dimensions for a 8 ft pickup truck: 8.0 ft (L) x 6.5 ft (W) x 1.6 ft (H)
Examples of delivery: furniture, equipment, construction materials, waste & recycle items

Max dimensions for a cargo van: 9.5 ft (L) x 5.5 ft (W) x 3.9 ft (H)
Examples of delivery: queen sized mattress, furniture, equipment & store inventory

Max dimensions for a utility trailers (3 sizes): [4’ x 8’] [5’ x 10’] [6’ x 12’]
Examples of delivery: furniture, construction supplies, equipment & waste dumping.

Max dimensions for a cargo trailers (3 sizes): [4’ x 8’] [5’ x 10’] [6’ x 12’]
Examples of delivery: furniture, construction supplies, equipment & waste dumping.

No, unfortunately this feature is not yet available. You must cancel your order and place a new one. If you are having issues please contact our customer service team at +1 (780) 243 2186. If your order has already been assigned to a driver and its status is in-progress, please reach out to the driver immediately to let them know that you no longer require the delivery. This way they won’t continue towards the pickup location. You’ll also need to cancel the order in the app. You’ll be charged a $5 cancellation fee since the order was already in-progress and the driver was on the way towards you.

You will only be charged a cancellation fee if the mover is already in-progress on his/her way towards the pickup.

You will need to include a payment method before you can process your order. You only get charged upon successful completion of delivery. No cash needed.

Please email [email protected] to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your questions.

moovez provides $1,000,000 full replacement value cargo insurance coverage. If anything is lost or damaged, moovez will repair, reimburse, or replace it with an item of equivalent likeness and value.

Please email [email protected] if you have any questions or concerns about our insurance coverage.