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moovez delivers to anywhere in Alberta at the moment. We will be expanding into other Canadian cities and provinces soon so keep an eye out for us.
moovez operates 24/7. You can place an order at any time and there may be a driver online to pick it up. During more regular daytime or early evening hours there will be more active drivers available to accept orders. We specialize in on-demand delivery service and same day courier support. Use our web app to handle all your express and urgent deliveries, anytime.
Yes we do! moovez can transport it all, from office documents to big bulky furniture, just refer to the vehicle specs page during the vehicle selection process. You will be able to find approximate sizing and load capacity for each vehicle’s cargo space. Make sure to choose the vehicle that fits your delivery needs.
Yes, you will automatically be emailed an e-receipt each time you complete an order. We will have your email from the sign up process.
The moovez web app operates 24/7 all year round, so you can place an order any time. For delivery enquiries, our customer service team operates from 8am to 6pm daily, including public holidays.
Yes, of course! moovez can transport it all, from office documents to big bulky furniture, just refer to the vehicle specs page during the vehicle selection process. You will be able to find approximate sizing for each vehicle’s cargo space. Make sure to choose the vehicle that fits your delivery needs.
Chemicals, hazardous materials or items that need specialized equipment to help transport
cannot be delivered through our platform. We recommend you find companies that specialize in
these sorts of deliveries.
Extremely valuable or highly fragile items may also require a more specialized transport service.
If you have any questions about what can and cannot be delivered through our platform, please
don’t hesitate to contact us at: [email protected]
Once an order has been placed for on-demand (immediate) delivery, your items will generally get picked up within 30 mins and then be transported immediately to the drop-off location. Delivery times depend on distance of delivery, road conditions and traffic.
Max dimensions for car: 2.9
ft (L) x 3.9 ft (W) x 2.9 ft (H)
Examples of delivery: documents, parcels, flowers &
in-store pickups
Max dimensions for minivan:
5.9 ft (L) x 3.9 ft (W) x 3.6 ft (H)
Examples of delivery: small furniture, household
items, sports equipment & smaller appliances
Max dimensions for
6.5 ft pickup truck: 6.5 ft
(L) x 6.5 ft (W) x 1.6 ft (H)
Examples of delivery: furniture, equipment,
construction materials, waste & recycle items
Max dimensions for
8 ft pickup truck: 8.0 ft (L)
x 6.5 ft (W) x 1.6 ft (H)
Examples of delivery: furniture, equipment,
construction materials, waste & recycle items
Max dimensions for cargo van:
9.5 ft (L) x 5.5 ft (W) x 3.9 ft (H)
Examples of delivery: queen sized mattress, furniture,
equipment & store inventory
Max dimensions for
utility trailers (3 sizes):
[4’ x 8’] [5’ x 10’] [6’ x 12’]
Examples of delivery: furniture, construction
supplies, equipment & waste dumping.
Max dimensions for
cargo trailers (3 sizes): [4’
x 8’] [5’ x 10’] [6’ x 12’]
Examples of delivery: furniture, construction
supplies, equipment & waste dumping.
No, unfortunately this feature is not yet available. You must cancel your order and place a new one. If you are having issues please contact our customer service team at +1 (780) 243 2186. If your order has already been assigned to a driver and its status is in-progress, please reach out to the driver immediately to let them know that you no longer require the delivery. This way they won’t continue towards the pickup location. You’ll also need to cancel the order in the app. You’ll be charged a $5 cancellation fee since the order was already in-progress and the driver was on the way towards you.
You will only be charged a cancellation fee if the driver is already in-progress on his/her way towards the pickup.
You will need to include a payment method before you can process your order. You only get charged upon successful completion of delivery. No cash needed.
Please email [email protected] to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your questions.
moovez provides $1,000,000 full replacement value
cargo insurance coverage. If anything is lost or
damaged, moovez will repair, reimburse, or replace it
with an item of equivalent likeness and value.
Please email
[email protected] if
you have any questions or concerns about our insurance
coverage.
You will be required to provide a valid Canadian driver's licence, vehicle insurance and registration, proof of Canadian work eligibility and a background check will be performed. We need to screen all eligible drivers in order to keep our customers safe.
Step one is to apply. Please click on any of the
buttons that read:
become a driver,
apply to drive, or
sign up to drive.
Once you have signed up, you will be directed to our
application process. Follow the required steps and
upload all necessary documents. These documents are
required by law. You won’t be able to accept orders
until all necessary documents have been uploaded and
approved by our verification team.
Typically, filling out basic information (like your
mobile phone number, driver’s license, and other
documents) takes less than 30 minutes. Then a few more
things need to happen:
Vehicle Inspection: We’ll
need to make sure your vehicle meets our basic
requirements and fits in the category of vehicle
you've applied for.
Background check: Safety is
our top priority, so we’ll need to run a background
check to review your driving history. This can take a
few days to be completed.
Normal business hours are of course quite good because
most people are busy with work so could free up some
time during their day by outsourcing delivery and
saving on unessential trips.
Weekends are a great time to target family orders.
This is generally the time families will choose to
move, do home improvement, declutter and clean, etc.
People will gladly pay for a vehicle that show up at
their doorstep and saves them a trip to the rental
counter or even better does the entire delivery for
them.
At moovez, we’re committed to driver and customer
safety. We’ve got your back before, during, and after
the ride. We've designed a review process for drivers
to review the customers. Any customer that behaves in
a way deemed inappropriate by our internal code of
conduct will be removed from our platform
indefinitely.
24/7 support: Easily contact
our support team for reliable, around-the-clock help
by phone or email, with any issues on and off the
road.
Emergency assistance: You
always have the ability to contact 911 directly.
Insurance: Our coverage
includes liability and car insurance so we quite
literally have your back — from the moment you switch
into driver mode until you drop off your last delivery
of the day.
Learn more
We do our best to create a safe work environment for
every driver on our platform but we also need you to
make a commitment to your own safety. Moving, lifting,
carrying and delivering can be dangerous if not done
properly. Safe work practices are ultimately what will
reduce injuries. Slow down, be careful and stay safe
out there.
Your pay is based on the delivery distance and if the customer chooses to add labour. Drivers keep 100% of the tips and earn 80% of the remaining transaction. All payouts to the drivers are made through the moovez web app weekly, so you’ll need to add your banking info to get paid. You can also set up Express Pay to cash out when you want.